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3 Ways Generative AI Will Reshape Customer Service We’re already seeing many service teams work more effectively with case swarming, where agents bring in experts from across their organisation to help solve complex cases or larger incidents. Now imagine how much more efficiently they could work if the lessons from previous case swarms could be shared …

AI chatbots vs human customer service: which is better for your business? Read More »

Natter.ai NLP for chatbots, remessaging and business intelligence You can also integrate bots into global support efforts and ease the need for international hiring and training. Microsoft Bing recently rolled out its new AI chatbot in partnership with OpenAI. While you might want to test out this emerging technology, you’ll have to join the waiting …

Scale Support with AI Customer Service Chatbots Salesforce UK: We Bring Companies and Customers Together Read More »